Refund policy

If it does not fit, send it back

Buying a jacket you have not held is a gamble. We would rather wear the cost of that than have you stuck with something that does not fit.

Swapping sizes

Within 14 days, unworn, tags still on. Email us and we will tell you what to do. You pay the postage to send it back, we pay the postage to send the new one out. No fee, no restocking charge, no questions about why.

If we do not have your size in that colour we will refund you instead.

Changing your mind

Same 14 days, same condition. We refund what you paid for the item. The original postage is not refunded, and the return postage is yours.

If something is wrong with it

A fault, a broken zip, a seam that has gone, or it is not what we described. We pay the postage both ways, and you choose a refund or a replacement. That is your right under Australian Consumer Law and nothing on this page reduces it.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Or skip all of it

Pick up in Mackay and try it on first. Free, and nothing to post either way.

Refunds go back to the card you paid with, usually within five business days of the item reaching us.

Send returns to 8/15 Carl Street, Rural View QLD 4740. Email paddockandpost@birdcagegroup.com first so we know to look out for it.